Terms & Conditions

1. Who we are

Make Up Is My Buddy is operated by Parisa Fellone, a professional make-up artist trading as an individual in Bangkok, Thailand (“we”, “us”). You can reach us through the contact page.

These terms, together with our Privacy Notice, are the whole agreement between you and us. They are published in English and Thai; if the two versions differ, the English version applies.

2. What these terms cover

• Online courses — video make-up courses on learn.makeupismybuddy.com (the “learner app”), sold in tiers (Free, Personal, Professional).
• Products — the beauty products listed on the Shop page.
• Private classes — in-person make-up classes and sessions booked through the contact page or LINE.
• Websites — makeupismybuddy.com and learn.makeupismybuddy.com, including the blog.

You must be at least 18 years old to buy from us. If you are under 20, Thai law requires a parent or guardian to agree to these terms and to the Privacy Notice on your behalf.

3. Your account

To take an online course you create an account with your name, e-mail address and a password. The account is personal: it is for one person and must not be shared, sold or passed on.

• Give us accurate details and keep them up to date. Keep your password private — anything done on your account is treated as done by you.
• Two devices. An account can be signed in on at most two devices at the same time. A device that has not been used for 30 days frees its place automatically. If you need to change devices more often than that, the learner app has a one-tap request and we will free a place for you.
• We may suspend or close an account that is shared, that is used to copy or distribute course content, or that is used in a way that harms other learners or us. If we close an account for one of these reasons, no refund is due.
• You can delete your account yourself at any time from the Account page in the learner app. Deleting it removes your progress, your course access and your purchases permanently.

4. Online courses

Each course is divided into modules and video lessons. The tier you buy decides which lessons you can watch:

• Free — a small selection of lessons, at no cost, so you can see how we teach.
• Personal — the full course for your own make-up.
• Professional (where offered) — everything in Personal plus the professional modules.

Lifetime access means access for as long as the course stays on our platform. We will keep it available for at least 36 months after you buy and, if we ever retire a course, we will give you at least 60 days’ notice by e-mail.

We may improve a course over time — re-record a lesson, add or reorder lessons, or correct mistakes. We do not reduce what a paid tier includes after you have bought it.

Lessons are streamed, not downloaded. Playback requires an internet connection and a current web browser; we support the current versions of Safari, Chrome, Edge, Firefox and Samsung Internet on phone, tablet and computer. If a lesson will not play, tell us — almost every playback problem is fixed the same day.

Courses are taught in Thai or in English, as stated on each course page.

5. Your licence and our content

Everything on our websites and in our courses — videos, text, photographs, course structure, logos and brand — belongs to Parisa Fellone or is used with permission, and is protected by Thai and international copyright law.

When you buy a course you get a personal, non-transferable licence to watch it for your own learning. You may not:

• download, record, screen-capture, copy or store any lesson;
• share your login, stream a lesson to other people, or show lessons in a class, salon or studio you run;
• reproduce, translate, sell, rent or post any part of a course anywhere else;
• use our content to train or build another course, product or AI system.

What you learn is yours to use in your own work — on yourself, on clients, in your own business. The teaching materials themselves are not.

Lessons may carry an individual watermark so that leaked copies can be traced to the account they came from. If we find course content copied or shared, we will close the account and may claim damages.

6. Prices and payment

All prices are in Thai baht (฿) and are the prices shown on the page at the moment you buy. We may change prices at any time; a change never affects a purchase already made.

In the learner app you can pay by:

• Thai banking app (PromptPay QR) or credit / debit card through our payment provider, Beam Checkout. Your course opens automatically as soon as the payment is confirmed, usually within seconds. We never see or store your card number.
• Bank transfer with a payment slip, as a fallback. Upload the slip in the app; we check it and open your course, normally within 24 hours, and e-mail you when it is done.

Products are paid for by PromptPay or bank transfer after you send us your order details (see section 8). Private classes are paid for as agreed when you book (see section 9).

A purchase is complete when we confirm it — by opening your course, by e-mail, or by message. If a payment cannot be matched to an order, or is for the wrong amount, we will contact you before doing anything else.

7. Refund policy — online courses

Because a course gives lifetime access and is delivered in full at the moment of purchase, this is the only refund we offer on courses.

7-day / 2-lesson guarantee. You may ask for a full refund if both of the following are true:

• you ask within 7 days of the date and time of purchase shown on your receipt, and
• you have watched no more than two lessons in full. A lesson counts as watched in full once you have reached 90 % of its length.

If either condition is not met, the purchase is final and no refund, partial refund or credit is given.

How to ask. Send us a message through the contact page, giving the e-mail address on your account and your order number. We reply within 3 business days. You do not need to give a reason, but we appreciate one.

How you are repaid. In Thai baht, for the amount you paid, by the method you paid with: card payments are reversed to the same card; PromptPay and bank-transfer payments are transferred to a Thai bank account in your name (we will ask for the account name and number). We send bank refunds within 7 business days of approval and card refunds within 3 business days; your card issuer may then take 5–10 business days to show it. Bank or currency-conversion charges applied by your bank are not refunded.

What happens to your access. Your access to the refunded course ends when the refund is approved, and any certificate issued for it is cancelled.

Limits. One refund per person. If you buy again after a refund, that later purchase is final. An upgrade from Personal to Professional counts as a new purchase of the Professional tier for the 7-day period; lessons already watched on Personal count towards the two-lesson limit. No refund is available for purchases made with a discount code marked “final sale”, for gifted courses once the recipient has claimed them, or once a certificate has been issued for the course.

Problems with the service. If we cannot fix a playback fault on our side within 14 days of you reporting it, we will refund the affected course regardless of the two-lesson rule.

Chargebacks. Please contact us before opening a dispute with your bank. A chargeback opened while a refund request is being handled, or for a purchase outside the terms above, will be contested with your viewing record, and the account will be closed.

Nothing in this policy limits rights you have under Thai consumer-protection law that cannot be excluded.

8. Products

Ordering. On the Shop page you choose a product, pay by PromptPay QR or bank transfer, and send us your shipping details together with your payment slip (through the order form, LINE or Instagram). Your order is confirmed when we reply to confirm it — we do this within 24 hours. Until then no contract exists and, if we cannot supply the product, we will refund any payment in full.

Delivery. Within Thailand, shipping is free and parcels normally arrive within 2–4 business days of confirmation. For other countries we quote the shipping cost before you pay; delivery times depend on the destination and on customs, and any import duties or taxes are yours to pay. Risk in the goods passes to you when the parcel is delivered to the address you gave us.

Damaged, wrong or missing items. Check your parcel when it arrives. If anything is damaged, wrong or missing, tell us within 7 days of delivery with photos of the parcel and the product and we will send a replacement or refund you — your choice.

Returns. For hygiene reasons we cannot accept returns of cosmetics that have been opened or used, unless they are faulty. Unopened products in their original sealed packaging may be returned within 7 days of delivery for a refund of the product price; return shipping is at your cost.

Using the products. Our products are cosmetics. Read the label, keep them away from children, and patch-test on a small area of skin before first use. Stop using a product if it irritates your skin. They are not medicines and we do not make medical claims about them.

9. Private classes

Private classes and sessions are arranged individually. The date, time, place, content and price are the ones we confirm to you in writing (e-mail or LINE). A booking is confirmed when we confirm it and any deposit we ask for has been paid.

If you need to move a class, tell us at least 48 hours before it starts and we will reschedule once at no charge. If you cancel with less than 48 hours’ notice, or do not attend, we will offer alternative dates and do our best to find a suitable time within 2 months; if you are not available for any of them, the deposit is lost. If we have to cancel, you may choose a new date or a full refund of what you have paid.

Tell us about any skin condition or allergy before the class so we can choose suitable products.

10. Recommend a friend

Learners who have bought a paid tier may receive a personal link to recommend the course to friends. When a friend creates an account through that link and buys a paid tier, the recommending learner earns the reward shown in the learner app, once per friend. Rewards are shipped within Thailand only, to the address the learner gives us. Rewards have no cash value, cannot be exchanged, and we may withhold or cancel a reward if the friend’s purchase is refunded or if we see the scheme being abused (for example self-referrals or fake accounts). We may change or end the scheme at any time; rewards already earned are honoured.

11. Acceptable use

You agree not to interfere with our websites or the learner app, attempt to get around the device limit or video protection, probe or test their security, use automated tools to access them, or upload anything unlawful or harmful. Payment slips you upload must be your own and genuine.

12. Results, advice and liability

Our courses teach technique; the results you achieve depend on your practice, your tools and your skin. We do not promise a particular result, a qualification recognised by any authority, or income from make-up work.

Nothing on our websites is medical advice. If you have a skin condition, consult a professional before using any product or technique.

We provide the websites and courses with reasonable care and skill, but we cannot promise they will be available without interruption or free of errors. To the extent Thai law allows, our total liability to you for any claim connected with a purchase is limited to the amount you paid for it, and we are not liable for indirect losses such as lost profit. Nothing in these terms limits liability that cannot be limited under Thai law.

13. Changes to these terms

We may update these terms. The version in force for a purchase is the one published at the time of that purchase; we keep dated copies. If a change affects courses you already own in a way that matters to you, we will tell you by e-mail. Continued use of the learner app after a change means you accept the new terms for future purchases.

14. Governing law and disputes

These terms are governed by the laws of Thailand. If something goes wrong, please contact us first — most issues are sorted out in a message or two. Any dispute that cannot be resolved that way is subject to the courts of Thailand. If you are a consumer outside Thailand, you keep any protection your local law gives you that cannot be excluded by agreement.

Questions about these terms: use the contact page.